Maintain resident profiles
Record the minimum information needed to personalise TESS, such as name and date of birth, only for residents with an approved lawful basis and authorised access.
For TESS care facilities
One clear view.
For your whole setting.
Facility access is provided after onboarding. Your authorised team can review TESS activity, manage devices and maintain the resident profiles needed for a more personal experience.
Designed for authorised teams
Understand the experience.
Support the people using it.
Give each care home a clear, private view of its own TESS service—without mixing its information with another organisation.
What authorised users can do
From onboarding
to everyday insight.
Permissions should match each person’s responsibility, with a record of important actions.
Manage devices & licences
Register each tablet, assign it to a facility, monitor licence status and keep a clear inventory of active devices.
Review service insight
See aggregate activity trends, feature use and engagement patterns to support local service improvement—not clinical decision-making.
Access is issued after onboarding
A safer way to start.
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Agree your facility setup
Confirm the organisation, the authorised administrators, devices and licence terms.
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Invite named users
Each administrator receives their own account. Shared usernames and passwords should not be used.
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Register devices & residents
Set up TESS tablets and only the resident data needed for the agreed service.
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Review and improve
Use facility-level trends to guide training, activity planning and support conversations.
Already an onboarded facility?
Your facility administrator can provide the secure portal address and help with access. If you have lost access, contact TruSelv support from your registered work email.
Request access supportNever send usernames, passwords, resident records or date-of-birth information by email.
Privacy and governance
Built for responsible use.
The facility portal must be a separate, protected application. Resident data stays within the facility boundary, access is role based, and every sensitive action is auditable.