Support everyday engagement
Where available in the TESS release, AI can support conversation and engagement. It is not a clinician, emergency service, carer or qualified interpreter.
Check important information
AI-generated responses can be inaccurate, incomplete or inappropriate. Check important information against an authoritative source and follow the care organisation’s approved procedures.
Choice and supervision
Explain the experience in a way the person understands. Respect their decision to stop or choose another activity. Agree appropriate support and supervision for the individual and setting.
Protect personal information
Avoid entering confidential care information unless the feature, agreement and local information-governance arrangements explicitly permit it. Confirm the relevant AI providers and their data handling before deployment.
Raise a concern
Contact support@truselv.co.uk if an AI response causes concern. Describe the feature and issue without including identifiable resident information. Ask for a secure reporting route if necessary.
Contact support@truselv.co.uk for questions or an alternative format.