What to report
You can raise concerns about TruSelv’s conduct, misleading information, privacy, security, accessibility or the way a service is being delivered. Ordinary support requests can use the same contact address.
How to contact us
Email support@truselv.co.uk with a short description, relevant dates and a safe way to contact you. Mark the message “Confidential concern” if appropriate. Do not attach patient records, passwords or sensitive evidence; ask for a secure route first.
What to expect
We will use your report to understand the issue and identify an appropriate response. Confidentiality may have limits where information must be shared to investigate or meet a legal obligation. We cannot promise absolute anonymity.
Other routes remain available
This contact route does not restrict your ability to contact a regulator, obtain independent advice or use your employer’s reporting process. If there is immediate danger or a medical emergency, use the relevant emergency service rather than this inbox.
Contact support@truselv.co.uk for questions or an alternative format.