Who this notice covers
This notice covers the TruSelv marketing website and product, demo, support and order enquiries, plus the TESS app and TESS Family companion app and web service. Contact support@truselv.co.uk or write to We Are Super, High St, Weston-super-Mare BS23 1HL, United Kingdom for privacy questions. See company information for the website operator and contracting details.
Where a care organisation provides TESS to a resident or patient, that organisation is responsible for the information it decides to place in TESS and for giving its users relevant privacy information. TruSelv processes information needed to operate the service under the applicable agreement. This notice explains TruSelv’s product handling and does not replace an organisation’s own notice or deployment assessment.
TESS Family, calls and shared moments
TESS Family lets approved family connections share photos, videos and messages and make voice or video calls. To provide this, TESS processes connected account identifiers, display names, shared-media files and captions, call type, call status, call date and time, and technical information needed to establish a call. Camera and microphone permission is requested only when a person chooses to make or answer a voice or video call, or chooses media to share. Shared moments are available only to the approved people connected to that family space.
TESS information and providers
TESS account and feature use may involve names, email addresses, authentication information, profile and accessibility preferences, approved family connections, favourites, reminders, content selected or created in the app, camera and microphone input, approximate or precise location, care or contact information, and AI chat content. We use this information to authenticate users, provide the selected features, maintain security and diagnose service problems. Device permissions are optional and can be changed in device settings; a feature that needs a permission may not work if it is declined.
TESS uses Google Firebase and Google Cloud services for authentication, databases, file storage, notifications and related service operation. Calls use WebRTC technology and connection services needed to establish a call. Feature-specific providers may process information only when that feature is used, including weather, media and AI services. We do not sell personal information or use it for third-party advertising.
Information you provide
Enquiries may include your name, email, organisation, role, product of interest, postcode or ODS code, referral source and the message you choose to write. An order enquiry also includes the requested quantity and delivery postcode. Do not send patient records, health details, identity documents or payment-card information through these forms.
Form information remains in the current page’s memory until you choose to send it. It is not saved to browser storage. In email mode, the site prepares a message for your email application; you choose whether to send it. Copying a message places it on your clipboard at your request.
Browsing and providers
The website serves its own fonts, images and videos and does not include advertising pixels, analytics trackers or embedded third-party video players. Hosting and network providers can receive ordinary request information, such as IP address, requested URL, user agent and time, to deliver and secure the site.
The current static site is intended for GitHub Pages hosting. Read GitHub’s privacy statement for provider information. If the site is served through another provider, that deployment’s hosting arrangements must be reflected in this notice.
Your email service processes messages you send. TruSelv’s email and, where enabled, form delivery providers process enquiries to deliver them to us. Enabled enquiry forms use Resend to deliver your message and reply address to support@truselv.co.uk. Delivery addresses are entered manually and passed to Stripe when opening secure checkout. Secure checkout embeds Stripe, which processes payment and delivery details; TruSelv does not receive card numbers. Read the Resend privacy notice and Stripe privacy notice.
Why we use it
- Product and demo enquiries: to respond and arrange a conversation. Our basis is legitimate interests in handling business enquiries, or steps at your request before entering a contract where applicable.
- Orders and support: to discuss or fulfil the relevant contract, resolve issues and maintain appropriate business records.
- Security and service operation: legitimate interests in delivering and protecting the website and communications.
- Legal requirements: to meet applicable accounting, tax, consumer or other legal obligations.
Acknowledging this notice is not consent to marketing. These forms do not subscribe you to a marketing list. We do not use these enquiries for automated decisions with legal or similarly significant effects.
Sharing and international processing
Information is shared only as needed with people handling the enquiry, service providers supporting delivery, or advisers and authorities where required by law or to establish or defend legal rights. We do not sell enquiry information for advertising.
Provider infrastructure may process information outside the UK. Where a restricted international transfer is involved, an appropriate transfer mechanism must be in place. Contact us for information about the recipients and safeguards relevant to your enquiry. Do not infer UK-only hosting or a specific product data location from this marketing site.
Order emails
After Stripe confirms a paid TESS order, we use Resend to send the buyer an order confirmation and our support team an order notification. These messages include the order reference, items, amount paid, delivery option and shipping address. Email processing identifiers are retained with the Stripe order to prevent duplicate notifications. Payment-card details are not included in these emails.
How long information is kept
Enquiry information is kept while the conversation or support issue is active and for the period needed to handle follow-up, complaints or relevant legal obligations. Order and accounting records may need to be retained for statutory periods. Information that is no longer needed should be deleted or anonymised.
Retention is determined by the type of enquiry, any resulting contract and applicable obligations. Ask us for the retention period or criteria that apply to your information. The marketing website itself does not store a persistent copy of form data or a shopping basket in your browser.
TESS retention and deletion
TESS account information is retained while the account is active. Shared moments and call-history records are retained until they are deleted by an authorised user, the related account is deleted, or they are removed under the applicable retention settings. You can request deletion of your TESS account and associated data through the app or the available account-deletion route. Some limited records may be retained when legally required or for security and fraud prevention.
Your rights
Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your personal information, or object to processing based on legitimate interests. If processing relies on consent, you can withdraw it without affecting earlier lawful processing.
Send a request to support@truselv.co.uk. We may need proportionate information to verify identity. Rights have conditions and exceptions; we will explain any that apply. You can also raise a concern with the Information Commissioner’s Office.
Changes and contact
This version is dated 15 September 2026. Review the notice when providing new information, as services and providers may change. Product-data questions should also be directed to the care organisation responsible for your care.
Contact: support@truselv.co.uk. A PDF copy of this notice is available.